When I run HP print and scan doctor, it shows that I have 2 of these printers installed (but I have only 1 wireless printer): 1) HP Photosmart Premium C410 Series and 2) HP629C2D (HP Photosmart Premium C410 Series). However, in the Printers and Scanners settings in Windows 10 shows only the first one. This is the one that is constantly offline. HP print and scan doctor can connect to the 2nd printer, but can't locate the first printer (which also shows status as offline). I've checked the printer, cycled power to it. The wireless light is steady on and the router extender that is about 6 feet from the printer is on and working. I even went through the tools to reconnect it to our network. Print and scan doctor still cannot find it. I've also tried removing the printer, restarted the computer, and reinstalled the printer driver. I also was able to print a test page. Right afterward, thinking that all was OK, I sent a small document to the printer. It didn't print. I opened the printer queue and saw that the document was "printing" and that the printer was offline. Oddly though, hours later, sometimes, the documents will print and I'll see them laying on the printer output. I'm stumped. What do I need to do?