11-27-2019 03:34 PM
I ran a test page directly on the scan plate. The color/black print worked beautifully so thankfully the hardware is working. The problem is the mac lap book talking to the printer. Help!!! Now what do I do????
Thank you .
Solved! Go to Solution.
12-01-2019 07:47 AM
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
To better assist you - Are you getting any error message?
Also, check if the printer gets detected under the USB devices on your Mac - On your Mac, choose Apple menu > About This Mac. In the window that appears, click Overview, then click the System Report button. In the window that appears, see if the USB device is listed below Hardware in the list on the left.
Let me know.
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I am an HP Employee
12-06-2019 06:26 AM
Yes it is connected and it shows up. I’ve removed it in settings, unplugged, replugged...it works fine to make color and black copies UNLESS it’s connected to the laptop.
Does this have anything to do with the Catalina IOS?
12-06-2019 07:15 AM
Do you have an anti-virus software installed on the Mac?
Try updating your Mac using these steps - How to update the software on your Mac
Try updating the printer's firmware. Refer to this document for step by step instructions.
Uninstall the printer driver -
1.) Disconnect the USB cable from the printer, if necessary.
2.) Click Finder in the Dock.
3.) In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation.
If HP Uninstaller is not in the folder, continue to the next step.
4.) Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
5.) In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go.
6.) Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
7.) Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
8.) Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray.
Download and install the printer driver from this link.
I am an HP Employee