cancel
Showing results for 
Search instead for 
Did you mean: 
JGF65
New member
1 0 0 0
Message 1 of 2
83
Flag Post
HP Recommended

HP Photosmart, black will not print even with new ink cartridges - also has an alignment issue

HP C310A
macOS 10.13 High Sierra

will not print in Black and show a alignment failure. software is up to date, replaced ink cartridges, clean contact points. 

any help would be appricated 

1 REPLY 1
HP Support Agent
HP Support Agent
6,203 6,190 333 245
Message 2 of 2
28
Flag Post
HP Recommended

HP Photosmart, black will not print even with new ink cartridges - also has an alignment issue

@JGF65

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/... and https://support.hp.com/in-en/product/hp-photosmart-premium-e-all-in-one-printer-series-c310/4023238/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation