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‎01-15-2020 06:14 AM

HP Recommended
Product: HP Photosmart Premium 310

The black ink ran out, I replaced the cartridge with a genuine HP cartridge but the printer won't print black.  No error messages, colours printing fine, test page did not print black.  I've done all the options of cleaning cartridges, aligning the printer, looking for updates etc and I don't know what to do next..

1 REPLY 1

‎01-17-2020 12:49 PM

HP Recommended

@Sharon82 Welcome to HP Community!

 

I understand that you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success.

 

Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All...

 

If you complete all of the steps in the document above and the issue continues, Please refer to the following video and perform the same and check.

 

How to fix a HP Printer, not printing black ink and missing colours

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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