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jaw373
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HP Printer 7855 not recognizing photo paper tray

HP 7855 Printer
Microsoft Windows 7 (64-bit)

Been printing pictures for weeks...now all of a sudden my printer is not recognizing the 4x6 photo paper tray. I have reset the printer, I have taken out and replaced the photo paper, I have taken out the paper from the main paper tray. What is the issue here and how do I fix it? NEED ANSWER FAST, in progress...

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HP Printer 7855 not recognizing photo paper tray

Hi @jaw373

 

Welcome to the HP Support Community. I'd be happy to assist you with the photo tray issue. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Try re-loading the photo tray, refer to page#18 for instructions from the user manual.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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