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HP Printer 7855 not recognizing photo paper tray

HP 7855 Printer
Microsoft Windows 7 (64-bit)

Been printing pictures for all of a sudden my printer is not recognizing the 4x6 photo paper tray. I have reset the printer, I have taken out and replaced the photo paper, I have taken out the paper from the main paper tray. What is the issue here and how do I fix it? NEED ANSWER FAST, in progress...

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HP Printer 7855 not recognizing photo paper tray

Hi @jaw373


Welcome to the HP Support Community. I'd be happy to assist you with the photo tray issue. 


Let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


Try re-loading the photo tray, refer to page#18 for instructions from the user manual.  


Hope this helps! Keep me posted. 


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I am an HP Employee

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