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Message 1 of 2
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HP Recommended

HP Printer "Remove and Reinstall the indicated ink cartridge"

Envy 5540
Microsoft Windows 10 (64-bit)

As mentioned in the topic above, I'm receiving this error after installing a new cartridge of ink I purchased from my local Best Buy. I made sure it's the correct ink as I've replaced the ink cartridge before in the past and I've done all of the steps mentioned in the other forum topics I've seen created by other people that have encountered the same error I've received. I've tried returning the ink cartridge back to Best Buy but they won't let me return it since it's been opened. Please help as I do not want to spend another $20 on an ink cartridge.


Thank you.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

HP Printer "Remove and Reinstall the indicated ink cartridge"



Welcome to HP support community.


Update the printer firmware

Here are the steps:- Click here


You can refer this HP document to fix the issue:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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