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HP Recommended
HP Photosmart 5510
Microsoft Windows 10 (64-bit)

I have a HP Photosmart 5510 and a Windows 10 Asus Laptop.  It worked fine until a couple of weeks ago, but then didn't print when it was needed although it had printed fine a couple of days before.  It acts like it is printing, but spits out a blank page. Here are the steps I have taken:

Cleaned/Aligned/Print Quality Report

Cleaned the electric contacts

Changed out the paper

Changed the cartridges (these are new cartridges that are showing usage even though there hasn't been any ink on the paper!)

Checked the ink is good (it is!) The expiry date on the new cartridges are 2021.

Tried copying, but still nothing.

I have updated all the drivers and firmware.

Restarted my laptop and the printer several times.

Any help would be appreciated!

3 REPLIES 3
HP Recommended

@readf

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Before I try to get it serviced, is there a way to factory reset the printer?

HP Recommended

@readf

 

We could try a Semi Full Reset and check if that works

 

Since these steps are specific to your printer, I have sent the instructions to your Inbox


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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