01-27-2020 01:59 PM
Printer was working perfectly and then I began getting error message 0xc19a0044. The printhead appears to be missing, not detected, or incorrectly installed. I have unplugged the power source from the wall and from the rear of the printer. I have removed print head and cartridges and reinstalled, but I'm still receiving the same error message.
Is there a method to troubleshoot this printer error?
01-30-2020 09:47 AM
@Wineman101 Welcome to HP Community!
I understand that you are getting Printhead Error 0xc19a0044 for HP Officejet Pro 8620.
Do not worry. I will try to fix the issue.
Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
You may try to attempt updating the printer firmware. For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
Next thing, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Printers - Resolving 'Missing or Failed Printhead' Error
Alternatively, you can also follow the steps from this link: HP Officejet 8600 Printers - 'Ink System Failure' Error (This document also has steps for updating the printer).
Keep us posted,
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