-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Protected Cartridge problems
Create an account on the HP Community to personalize your profile and ask a question
01-13-2017 02:16 AM
Hello hp support group,
I have Hp officejet 7612 (2) pair.First printer hasn't Cyan and Magenta. I hasn't already a new one.
I bring all of cartridge from second printer and then I replace First printer.After replace all colour cartridge in First
printer and then printer show ''Hp protected Cartridge Installed''.Now I can't print. How can I solved this error.
Solved! Go to Solution.
Accepted Solutions
01-13-2017 01:01 PM
It sounds like the HP Protected Cartridge setting was enabled on the first printer.
You can disable the setting; this does not "switch off" the protection already assigned to the cartridges that were "protected".
Once a cartridge is "protected", that cartridge can only be used in the printer in which the setting was enabled.
Simply said: There is no fix to "unprotect" a previously protected cartridge
If the printer is on the network, use the Embedded Web Server (EWS) to enable / disable HP Cartridge Protection.
Open your favorite browser > type / enter the IP address of the printer into the URL address bar
Tab Settings > category Preferences > HP Cartridge Protection
When you see a Post that helps, inspires, provides fresh insight,
or teaches you something new, click the Thumbs Up on that Post.
Fixed / Answered? Click that post Accept as Solution to help others find Answers.
01-13-2017 01:01 PM
It sounds like the HP Protected Cartridge setting was enabled on the first printer.
You can disable the setting; this does not "switch off" the protection already assigned to the cartridges that were "protected".
Once a cartridge is "protected", that cartridge can only be used in the printer in which the setting was enabled.
Simply said: There is no fix to "unprotect" a previously protected cartridge
If the printer is on the network, use the Embedded Web Server (EWS) to enable / disable HP Cartridge Protection.
Open your favorite browser > type / enter the IP address of the printer into the URL address bar
Tab Settings > category Preferences > HP Cartridge Protection
When you see a Post that helps, inspires, provides fresh insight,
or teaches you something new, click the Thumbs Up on that Post.
Fixed / Answered? Click that post Accept as Solution to help others find Answers.
01-14-2017 02:00 PM
You are welcome.
I am sorry it is not possible to "unlock" a protected cartridge.
Commentary
Cartridge protection is primarily intended to be used in a Work Environment to keep cartridges from disappearing from the work printer. Once the "sticky fingers" person finds out he cannot use the cartridges in his home printer, he will likely leave the work printer alone.
The protection is also useful in a Library, a Dorm room at college, anywhere the printer is likely to attract people trying to obtain free cartridges.
At home, unless "Sticky Fingers" is coming into your house and stealing your stuff, the cartridge protection is not needed.
When you see a Post that helps, inspires, provides fresh insight,
or teaches you something new, click the Thumbs Up on that Post.
Fixed / Answered? Click that post Accept as Solution to help others find Answers.
Didn't find what you were looking for? Ask the community