01-16-2020 12:57 AM
I received the following message after installing a new HP ink cartridge into my Envy 5530 printer:
*Thank you for installing Genuine HP cartridges! Redeem your HP Reward! – a new, genuine HP cartridge has just been installed.
How do I get the reward?
01-16-2020 12:17 PM
Product introduced Mid-to-Late 2014
The promotion is ended:
HP Rewards – Program Ended July 2017
HP appreciates your choice in purchasing genuine HP cartridges. However, this HP Rewards program is no longer active, and the benefits of this retired program are no longer being provided. HP greatly values its customers and often develops new and exciting ways to reward customers through promotions and product savings. To discover any new reward programs and find great deals on HP products, visit the HP store at HP Store - USA regularly. (Click Flag at bottom of website to change regions.)
- IF available for your printer, installing updated printer software removes the message.
- No update for you printer? Ignore the rewards message and the request to update the driver.
You are likely receiving the message because the drivers for your product pre-date the end of the promotion.
Lessons learned - "Rewards" are no longer tied to the driver / software / product. Unfortunately, if your printer driver is older than than when the change was implemented, you have little resource except to ignore the message.
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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