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HP Samrt can't forget printer

HP 6700
Microsoft Windows 10 (64-bit)

My HP 6700 failed and hence is off-line. HP Smart can't forget this printer -  it just points out that the printer is off-line. I know that. It's annoying to still have it there in between the two working printers I have.

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HP Samrt can't forget printer

Hi @Tom323


Welcome to the HP Support Community. I'd be happy to assist you with the "Forget this Printer". 


Let's try these steps -


1.) Launch the HP Smart app and select the printer that you are trying to remove from the app. 


2.) Click on the "-" icon under the printer. 



3.) Click on "Forget this Printer" listed under "Manage" on the left side of the app an follow the on-screen instructions.  





Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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