01-29-2020 04:14 PM
My HP 6700 failed and hence is off-line. HP Smart can't forget this printer - it just points out that the printer is off-line. I know that. It's annoying to still have it there in between the two working printers I have.
Solved! Go to Solution.
02-01-2020 07:23 AM
Welcome to the HP Support Community. I'd be happy to assist you with the "Forget this Printer".
Let's try these steps -
1.) Launch the HP Smart app and select the printer that you are trying to remove from the app.
2.) Click on the "-" icon under the printer.
3.) Click on "Forget this Printer" listed under "Manage" on the left side of the app an follow the on-screen instructions.
Hope this helps! Keep me posted.
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