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Tom323
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HP Samrt can't forget printer

HP 6700
Microsoft Windows 10 (64-bit)

My HP 6700 failed and hence is off-line. HP Smart can't forget this printer -  it just points out that the printer is off-line. I know that. It's annoying to still have it there in between the two working printers I have.

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Message 2 of 2
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Solved!

HP Samrt can't forget printer

Hi @Tom323

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Forget this Printer". 

 

Let's try these steps -

 

1.) Launch the HP Smart app and select the printer that you are trying to remove from the app. 

 

2.) Click on the "-" icon under the printer. 

 

 

3.) Click on "Forget this Printer" listed under "Manage" on the left side of the app an follow the on-screen instructions.  

 

 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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