02-10-2020 10:40 AM
When I open my HP Smart app it says my printer is off-line and it is not. I run the diagnostic test and the test print does just fine, but it still says the printer if off-line. This happens frequently and is frustrating. I have to uninstall the printer and re-install it every time.
Solved! Go to Solution.
02-12-2020 12:19 PM
Welcome to the HP Support Community.
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Let me know if this helps.
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