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mray77535
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HP Smart app says printer if off line when it is not.

HP 8702 Office Jet
Microsoft Windows 10 (64-bit)

When I open my HP Smart app it says my printer is off-line and it is not.  I run the diagnostic test and the test print does just fine, but it still says the printer if off-line.  This happens frequently and is frustrating.  I have to uninstall the printer and re-install it every time.  

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HP Smart app says printer if off line when it is not.

@mray77535

 

Welcome to the HP Support Community.

 

Create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

mray77535
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HP Smart app says printer if off line when it is not.

Thanks for the help!  Worked perfectly...hopefully it stays that way.  🙂

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HP Smart app says printer if off line when it is not.

I'm sure it will. So glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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