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frostyboy
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Message 1 of 8
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HP Smart preventing printing

Officejet Pro 7740
Microsoft Windows 10 (64-bit)

Hi,

I have installed and been using non HP cartridges and realise that I cannot guarantee quality.

Suddenly my HP Smart programme is telling me I have non HP ink installed and will not allow me to accept this and print as usual. I am presented with a page showing the following and have no option to accept and continue:

Capture.JPG

I can print without any issue from usb or mobile phone. The problem is just via my PC.

Help please!

David

7 REPLIES 7
HP Support Agent
HP Support Agent
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Message 2 of 8
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HP Smart preventing printing

@frostyboy Welcome to HP Community!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.

 

Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely 70% of refilled cartridges had some form of reliability problem Count on HP original ink cartridges for consistent, worry-free printing.

 

You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference.

 

I would suggest you use the HP genuine ink cartridges. After installing the new Genuine ink cartridges you will not get any error.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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frostyboy
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Message 3 of 8
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HP Smart preventing printing

Thank you. Stating the obvious and the already admitted is no help at all. 

As I have stated I can print normally sending from my mobile and the copy command. It is only the HP Smart software which ends in the picture above.

If you are telling me that HP are preventing me from choosing the quality I'm prepared to accept, and which ink I must use, I will throw the printer in a skip, never buy HP printers or inks again and buy an Epson.

David

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HP Support Agent
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Message 4 of 8
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HP Smart preventing printing

@frostyboy 

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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frostyboy
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Message 5 of 8
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HP Smart preventing printing

I've not been able to print for a week now and other than answering private messages and giving more details than I'm comfortable with to HP employees, I've had NO HELP!

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frostyboy
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9 days and counting.

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HP Support Agent
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@frostyboy

 

I understand your concern and I have forwarded your details to the concern team.

They should get back to you in priority.

 

Sandytechy20
I am an HP Employee

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frostyboy
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Message 8 of 8
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Well that's a great help!!!

Today I received an email from the 'priority help'.

Telling me the address where to send my printer for repair at a cost of £300.

What a joke this is. It would be cheaper to buy a new printer. Especially an EPSON.

I thought this community would be full of product experts who would be able to help me with my problem the same day, not after 11 days 'and counting' without being able to use my printer, or receive ANY usefull advise.

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