HP Tango X Setup Cartridge

[NancyCima12]

I recently purchased (3 days ago) a brand new HP Tango X printer as a gift for my mother prior to the end of the financial year at Harvey Norman here in Melbourne (Springvale Store).  Unfortunately the store had no new stock and only had the display printer to sell me.  They told me they had the original box, cables & ink in the store-room but when they checked they couldn't find any of the items that originally came with the printer.  I therefore bargained a deal with the salesperson to sell me the printer, new cables (power & USB) & new ink.  I was provided with the 804XL cartridges but these are not being recognised by the printer,  I have called support and spent the last hour requesting help but they were not able to help me - they have said they will escalate this request where I am to expect a return call next week.  I cannot wait until next week for this printer to work.  Can you help?  I have proof of purchase and original receipts, warranty information etc.  Can you help?

Thanking you in advance.

Anthony

[asmita6658 · Accepted solution]

Hi @NancyCima12

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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