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‎05-15-2020 11:09 AM

HP Recommended
Product: HP deskjet 4729
Operating System: Microsoft Windows 10 (64-bit)

After the first replacement of the black cartridge, the printer does not print black (the printer has been used for 1.5 years). I use HP cartridges only. The printer does not show errors. Drivers updated. The ink cartridges have been cleaned.

The nearest service (information on your website) didn't answer because «this type of communication is not available» for them.

There are no contacts and the ability to write to the support service on your website. It took me a long time to find at least some advices how to solve my problem.

If it is not possible to eliminate my problem, it was my last purchase of HP equipment. I will certainly leave
reviews about quality and technical support everywhere.

1 REPLY 1

‎05-21-2020 01:01 PM

HP Recommended

@Olllga

 

Welcome to HP Support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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