06-24-2019 12:06 PM
hello I print a lot of stamps for shipping , and I've never had a problem. I always buy the hp ink cartridge, this particular time I was at Meijer and I seen the print ink for cheaper so I bought an off brand one. it printed out my stamps correctly with the bar codes the first day but then the following day it would only print out the sheet and no bar codes. I tried printing drawings or pictures from my computer I had saved and it wouldn't even print that at times. only a blank sheet of paper would come out. then when I would try and re print stamps the same thing would happen. I've tried aliening he printer, cleaning the cartridges, uninstalling and installing the software again but no luck , next step would be going to buy the regular HP cartridge 21. could my printer be dying or is there something someone can advice me with.
06-26-2019 04:56 PM - edited 06-26-2019 04:56 PM
Welcome to HP support community.
If you have done all the steps mentioned in this HP document:- Click here
And if the issue still persists,this could be a issue with the cartridge, I suggest you to use genuine HP cartridges.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee