09-19-2018 04:02 AM
My printer is not working, i have a message saying that the encriptioncredentials have expired. I have reset the printer but i can not get it to work
09-20-2018 10:31 AM
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:
Where do you see the encryption credentials expired message, is it on your Mac PC or on the printer control panel display?
Are you able to copy documents?
The wireless light on the printer is it steady or is it blinking?
Let me know!
I am an HP Employee
09-21-2018 08:40 AM - edited 09-21-2018 08:41 AM
You are welcome 🙂 Removing and re-adding the printer on your Mac may resolve the issue, let's try these steps:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Click the printer name, click the minus sign to delete the printer.
3.) Click the plus sign , click Add Printer or Scanner, click the printer name.
4.) Confirm AirPrint displays in the Use or Print Using menu, and then click Add.
5.) Try to print.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
09-23-2018 03:50 PM
I truly appreciate your patience and efforts.
As @senan6806 is out of the office today, I'm replying to you.
I suggest you to update the Mac OS on your computer and also try updating the firmware on the printer by following the below steps:
NOTE: The printer must remain powered on during the firmware update and needs to be restarted once the firmware update is complete.
Once again you may try to print and check. Hope this helps.
Feel free to let me know how it goes.
If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.
09-20-2019 04:49 PM
One possibility is that the printer's server certificate has expired. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".
URL to document
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.