HP envy 5020 wireless connectivity problems

[stubee25]

Hi

I am having a problem with my HP envy 5020.  I can set up the printer just fine, and I can connect to it and print from my phone, laptop or desktop PC.  However after a short while the connection fails, and although the printer is telling me it is on the network, none of my devices can print to it.  The HP smart app tells me the printer is unavailable, and the only way to get it back online again is to reset the network connection which takes forever.  It will then print again, but will again lose the connection after a short while.

This is very frustrating!  Any thoughts on how I fix this before I end up throwing it out of the window???

[Jay_G24]

Hi @stubee25

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Try the steps below -

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Step 2: Manually set the default printer

Make sure the default printer driver matches the printer your trying to print to.

Windows 10

Set your default printer in Windows 10.

1. Search Windows for devices, and then click Printers & scanners from the list of results.

2. If it is checked, uncheck the box beside Let Windows manage my default printer.

3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

   

4. Under Manage your device, click Set as default.

   

5. Try to print. If the printer remains offline, continue to the next step.

Try steps 3-5 in the document - Printer is Offline (Windows)

Hope this helps! Keep me posted. 

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