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Helvin
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HP envy 5032 won’t set up

HP envy 5032

My brand new printer won’t get past set up screen. This makes it impossible to set printer onto a wireless network 

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HP envy 5032 won’t set up

Hi @Helvin ,

 

Welcome to the HP Support-Community.

 

Please reset the printer. To do so, do the following steps:

 

1. turn on the printer and wait until it stops making noise
2. Remove both cartridges and close the access door.
3. Now, with the printer on, unplug the power plug from the back of the printer and wait 60 seconds.
4. now plug in the power cable and put the cartridges back in.

 

If this dosen't help, please contact HP Support directly:

 

Contact HP

 

Best,

Nils_K

 

 

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