01-25-2020 02:44 PM
Hi @Helvin ,
Welcome to the HP Support-Community.
Please reset the printer. To do so, do the following steps:
1. turn on the printer and wait until it stops making noise
2. Remove both cartridges and close the access door.
3. Now, with the printer on, unplug the power plug from the back of the printer and wait 60 seconds.
4. now plug in the power cable and put the cartridges back in.
If this dosen't help, please contact HP Support directly:
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