02-02-2020 03:49 AM
My 5530 was printing correrctly but suddenly half of the upper line is not printing so I get only the bottom half of words.
I have tried another cartridge and allignment and cleaning cartridge and driver update but no change.
When I try hp doctor the program freeze at the end.
Can somebody help me?
02-02-2020 08:46 AM
Try making a Copy of a document and check .
if the issue persist, you may perform CLEAN PRINTHEAD/CARTRIDGE for 3 times. Now print a document. If issue still persist, its time to replace/service the printer. You may have to get in touch with HP Tech Support by clicking https://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
02-02-2020 10:25 AM
Thank you for your fast reaction.
What I did meanwhile is to drop the cartridge in low water during 3 minutes as somebody wrote on internet and YES it works back again.
So many thanks and I hope my solution will help a lot of people