01-24-2020 11:19 AM
I rarely print at home and the problem is always the same no matter what printer I have used in the past, anyway here’s my problem. I have recently replaced my black ink cartridge exactly a month ago printed two pages, today I wanted to print a document and no luck, print quality so poor it’s barely readable. Cartridge is full and there was not enough time for the ink to dry up. I have run the Print Doctor, troubleshooting procedure, reinstalling drivers and software, checking ink level, cleaning heads, aligning etc. but no luck. In the past I have either replaced the cartridge or simply bought a new printer but the next time I wanted to use it I have experienced exactly the same problem as now. I’m sick and tired of big corporation taking advantage of home users. I refuse to buy the virtual printing service on principle, I rather buy a new print cartridge. One would think that a giant corporation would stand behind their product and let the ink level run out to at least quarter full before blocking the cartridge. I have never bought refilled cartages’ or refilled them myself always an original product. In conclusion HP product simply lacks the quality, costumer support none existent, simply put - it sucks.
01-28-2020 12:44 PM
Welcome to HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee