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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: HP ink color problems
Create an account on the HP Community to personalize your profile and ask a question
04-20-2019 10:38 AM
I installed all four original HP ink cartridges and when I print the colors do not print correctly. Where the color should be blue, it came out as tan. I have cleaned the printhead 6 times and now where the blue should be it is more of a dark green/blue which is better than tan but it is still not the right color blue.
Solved! Go to Solution.
Accepted Solutions
04-23-2019 11:57 AM
That's unfortunate. I would recommend you to try our other support options for further assistance.
Follow the steps below to reach out to our HP Support team:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select the country from the drop-down.
3) Select your product type below.
4) Enter the serial number of your device.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Thank you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-21-2019 10:49 AM
@dm17, Welcome to HP Support Community!
Let us try the following steps:
Step 1: Reset the printer
To reset the printer, disconnect the printer from the power source, and then reconnect it.
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Turn the printer on, if it is not already on.
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Wait until the printer is idle and silent before you continue.
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With the printer turned on, disconnect the power cord from the rear of the printer.
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Unplug the power cord from the wall outlet.
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Wait at least 60 seconds.
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Plug the power cord back into the wall outlet.
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Reconnect the power cord to the rear of the printer.
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Turn on the printer, if it does not automatically turn on.
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Wait until the printer is idle and silent before you proceed.
Step 2: Update the printer firmware
The HP printer must connect to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.
Check for the latest printer updates.
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From the home screen on the printer control panel, touch the ePrint icon ().
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Wait for the printer to connect to the ePrint server. The ePrint status displays.
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Touch Settings on the bottom left corner of the screen.
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Touch Printer Update, and then touch Check for Update Now.
For additional troubleshooting steps refer to this document.
Let me know the outcome.
Cheers 🙂
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-22-2019 03:55 PM
I did everything that you suggested and it didn't help. Blues come out dark green and yellow does not work at all. It appears that I need to replace the print head. The part isn't available and if it was, it would cost more than the price of a new printer. Looks like I will need to start pricing a new printer
04-23-2019 11:57 AM
That's unfortunate. I would recommend you to try our other support options for further assistance.
Follow the steps below to reach out to our HP Support team:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select the country from the drop-down.
3) Select your product type below.
4) Enter the serial number of your device.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Thank you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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