HP instant ink cartridge empty, yet showing an error so cannot send more ink.

[SueFardoe]

The HP instant ink website will said due to there being an error, they cannot send out any more tri-colour ink, even though the ink has run out. The printer itself flashes with a message saying there is an error with the colour cartridge and it needs to be taken out, and cleaned. If that does not work it needs to be replaced - but I cannot get anymore ink on instant ink until the error is resolved. 

Help much appreciated. 

[MathewT · Accepted solution]

Hi @SueFardoe

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I need some information about your Instant Ink subscription.

Since the instant ink account details are confidential, please send me the required information via private message.
 

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Cheers