cancel
plee0402 Honor Student
Honor Student
1 0 0 1
Message 1 of 2
103
Flag Post
HP Recommended

HP instant ink cartridge

HP Insant inkCartridge, my cartidge cannot be used the message is ot enrolled in HP instant ink.  i did enroll last week but i dont know why i can not use it today.  and  I saw my printer is th Status is offline.  i try to resresh it doe snot work.

1 REPLY 1
Highlighted
Retired
Retired
11,348 10,963 247 605
Message 2 of 2
98
Flag Post
HP Recommended

HP instant ink cartridge

Hi @plee0402, Terry here.

 

Welcome to the HP forums.


One of the requirements of the Instant Ink subscription service is maintaining a connection to the internet. If it went offline, it's possible you need to re-establish your connection to your router, so the printer can communicate to the internet. 

 

HP Instant Ink - 'Connect Printer to Update Status' Message Displays

 

-Terry
HP Instant Ink Support

TwoPointOh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation