HP is not able to update my warranty dates in their database

[ctkukade]

Hi ,

I have created a case with HP to update my printer warranty dates, I have provided all details to them 

I have purchased 5275 Inkjet Printer on 3 May 2019 . So according to this Base warranty should start from 

Start Date : 3 May 2019 and End should be on : 2 May 2019 .

but  HP database I see  warranty Start Date is : Aug 9 , 2018 

and End date is Oct 7 , 2019. 

Now  I have purchased an extended warranty for 24 months and I am seeing HP's database is showing 14 months warranty.

I gave invoice copy but why HP is not able to update dates in their database.

Is it so much difficult to solve a simple problem? 

I think HP's warranty team is not doing their job properly. 

Thanks

Chandrashekhar

[praveen196]

@ctkukade Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.