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Marcprinter
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HP offciejet Pro 8715 cartridgecar not moved

HP OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

Wie kan me helpen???

 

Hij geeft 2 dingen aan op veld veld scherm:

1: hij geeft aan wagen vastgelopen (de cartridgewagen)

2: een van meer cartridges ontbreken van beschadigd Laat de printer aan staan tot de cartridges zijn vervangen

 

Ik heb ze alle 4 vervangen en toch blijft  hij aangeven dat er probleem is

Waneer ik de cartridgewagen naar links en rechts beweegt is nix aan de hand

Waneer uit zich zelf doet dan is het maar klein stukje beweegt  net  of het wat vast zit !!

met zaklamp in gekeken ik ziet er verder nix  inzitten 

``````````````````````````````````````````````````````````````````````````````````````

He indicates 2 things on field field screen:
1: he indicates the car is jammed (the cart trolley)
2: one of more cartridges missing from damaged Leave the printer on until the cartridges are replaced

I have replaced them all 4 and yet he continues to indicate that there is a problem
When I move the cartridewagen to the left and right, nothing is wrong
When it comes out of itself it is only a small piece that moves as if it is stuck !!
with a flashlight looked in I also see nix in it

 

 

2 REPLIES 2
HP Support Agent
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HP offciejet Pro 8715 cartridgecar not moved

@Marcprinter, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Marcprinter
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Message 3 of 3
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HP offciejet Pro 8715 cartridgecar not moved

Het is geen hardwarefout 

 

de printerhead defect

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation