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HP office Jet Pro 6960 will not print in black

HP Recommended
HP office Jet Pro 6960
Microsoft Windows 10 (64-bit)

My 6960 Officejet pro has suddenly stopped printing black.,.. cartridge is not empty, I have cleaned the printhead, followed all instructions but no black. On testing and cleaning page print out, no black ink appears.

 

Any ideas?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@cpe70, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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