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My 6960 Officejet pro has suddenly stopped printing black.,.. cartridge is not empty, I have cleaned the printhead, followed all instructions but no black. On testing and cleaning page print out, no black ink appears.
@cpe70, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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