01-14-2020 11:35 AM
I do not remember the admin credentials for the my officejet 8730. I have tried to reset to factory but I am still locked out of the web services menu. How can I reset login credentials?
01-16-2020 12:51 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Performing a semi-full reset on the printer may resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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