cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
77
Flag Post
HP Recommended

HP office jet pro 6830

HP officejet Pro 6830

My laser jet printer is printing blank pages.  Ink cartridges are full and printhead has been cleaned.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,222 13,200 878 866
Message 2 of 2
38
Flag Post
HP Recommended

HP office jet pro 6830

@scotty44

 

I have gone through your Post and I understand your concerns

 

Are you able to make Photocopies? Please ensure the Printer Firmware is up to date. Link: https://support.hp.com/in-en/document/c02919168

 

Next print a Quality Diagnostic Page and let me know if it prints

 

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.

  3. Swipe the display to scroll to Reports, and then touch Reports.

  4. Touch Print Quality Report. The printer prints the report.

    Image: Example of a Print Quality Diagnostic Page.

Keep me posted  😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation