HP office pro 8720 printer - ink not being recognised.

[srimanju1]

We got the HP 952 | 4 Ink Cartridges | Black, Cyan, Magenta, Yellow | F6U15AN, L0S49AN, L0S52AN, L0S55AN and it is not being recognoised by the printer. But the product says it is compathible with the printer. 

prior we used HP953 in Ireland and when we moved to US it is not available. Hence the change to 952.

[Kumar0307]

Hi @srimanju1

Welcome to the HP Support Community. I'd be happy to assist you.

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

• Incompatible Cartridges

• Cartridge Not Intended for this Printer

• Incorrect Cartridges

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[srimanju1]

Hi we use via WIFI connection.. do we need all these details?

[Kumar0307]

@srimanju1

I have sent you the required information in a private message. Kindly check and revert to perform a regionalization reset.

Keep me posted.