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Serpico319
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HP officejet 3830 won't print or copy

macOS 10.14 Mojave

HP officejet 3830 won't print or copy, rebooted etc, nothing works, prints a couple of lines of the page

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HP officejet 3830 won't print or copy

Hi @Serpico319

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. Replace any low or empty ink cartridges.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

    NOTE: If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 14 from this document. 

 

Print a Print Quality Diagnostic page

  1. On the printer control panel, swipe the display to the left, and then touch Setup.
  2. Touch Tools, and then touch Print Quality Report.

  3. Examine the color blocks for defects

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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