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Unhappy20
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HP officejet 3835 won't print colour from any windows 10 software

HP officejet 3835
Microsoft Windows 10 (64-bit)

HP officejet 3835 won't print colour from any windows 10 software. This is the 2nd printer I have purchased and have spent 10 hours trying to get it working. I really am sick and tired of this rubbish, it is costing me money

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HP Support Agent
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HP officejet 3835 won't print colour from any windows 10 software

Hi @Unhappy20

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Please try these steps to add the printer using the IP address - 

 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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