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Student
Posts: 1
Member Since: ‎05-01-2016
Message 1 of 2 (998 Views)

HP officejet 4355 all in one. Cartridge error, refer to device documentation to troubleshoot.

[ Edited ]

The orange light keeps flashing. I cleaned the contacts and inking ports of both cartridges, but the blinking does not stop and I can not use either the fax  or the phone. What else can I do to correct the situation?

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Retired
Posts: 14,802
Member Since: ‎03-26-2014
Message 2 of 2 (982 Views)

Re: HP officejet 4355 all in one. Cartridge error, refer to device documentation to troubleshoot.

Hi @2105,

 

Welcome to the HP Forums! 

 

I noticed that you are getting a cartridge error, with your HP Officejet 4355 printer. I am happy to look into this issue for you! 

 

Are you using Genuine HP ink cartridges, or refills? 

 

Are any of your ink cartridges low or empty?

 

In the meantime, please try a hard reset, by following the instructions in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. 

 

After the hard reset, remove and reinsert the ink cartridges again. Let me know what happens! 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! Smiley Happy

RnRMusicMan
I work on behalf of HP

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