08-12-2019 04:20 PM
Ran troubleshooting no error messages, all ink levels are ok. It will print color only will not print black.
08-13-2019 03:25 PM
@RenaeW, Welcome to HP Support Community!
Refer to the document HP OfficeJet 4630, DeskJet 4640 Printers - Printer Does Not Print Black or Color Ink for help.
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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