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HP officejet 4630, No black ink printing, all levels are ok

HP Recommended
HP office jet 4630
Microsoft Windows 10 (64-bit)

Ran troubleshooting no error messages,  all ink levels are ok.  It will print color only will not print black.

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HP Support Agent
HP Support Agent
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HP Recommended

@RenaeW, Welcome to HP Support Community!

 

Refer to the document HP OfficeJet 4630, DeskJet 4640 Printers - Printer Does Not Print Black or Color Ink for help.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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