HP officejet 4650 can not print in color

[mingyuan]

try to print  a photo, in the win 10 print dialog window,  try to set the Color mode in Output options as Color, but it will always revert back to "Monochrome".  the error is :

"Color mode was changed from Color because of a Conflict with another printer setting"

try to look similar post 

https://h30434.www3.hp.com/psg/board/message?board.id=PostPrint&message.id=811269#M811269

tried everything, but it still does not work!

[Betty0610]

@mingyuan

Welcome to the HP Support Community.

1) Obtain the IP address of the printer by clicking on the wireless icon at the bottom of the printer screen

2) Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3) Select Standard TCP/IP Port, and then click New Port.
4) Follow the instructions to add a new port.
5) Try printing.

Let me know if this helps.

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Thanks!

Have a great day!