• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-10-2019 01:25 PM

HP Recommended
Product: Officejet Pro 6970
Operating System: Microsoft Windows 7 (64-bit)

Hello

 

My printer is connected with a LAN cable to a router (port 1), and so is my pc (port 2).

I try to print but the printer stays in offline mode.

When I restart both the printer and the router the problem is solved.

It also happens that when I switch the two cables that go to the router (pc & printer), it works - but not always.

 

What should i do to make this go away.

I already ran print & scan doctor 5.2.1.

It came up with "recommended updates - there was a problem detected and is now solved."

I have the latest firmware already installed (MCP2CN1910AR)

 

many thanks for your help in advance

 

3 REPLIES 3

‎09-10-2019 02:42 PM

HP Recommended

@Luwie69 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


   http://support.hp.com/us-en/document/c04249080 (Windows)
   https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-10-2019 03:21 PM

HP Recommended

Hello Banhien,

 

Thanks for your quick response.

However, i already tried the HP print & scan doctor, it didn't work for me!

It is a network communication problem i believe.

Everytime i startup the pc always the same problem!

 

greets

Luwie

Was this reply helpful? Yes No

‎12-10-2019 09:15 AM

HP Recommended

Still no solution, no HP for me again!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.