09-10-2019 01:25 PM
My printer is connected with a LAN cable to a router (port 1), and so is my pc (port 2).
I try to print but the printer stays in offline mode.
When I restart both the printer and the router the problem is solved.
It also happens that when I switch the two cables that go to the router (pc & printer), it works - but not always.
What should i do to make this go away.
I already ran print & scan doctor 5.2.1.
It came up with "recommended updates - there was a problem detected and is now solved."
I have the latest firmware already installed (MCP2CN1910AR)
many thanks for your help in advance
09-10-2019 02:42 PM
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09-10-2019 03:21 PM
Thanks for your quick response.
However, i already tried the HP print & scan doctor, it didn't work for me!
It is a network communication problem i believe.
Everytime i startup the pc always the same problem!