cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 3 0 0
Message 1 of 4
87
Flag Post
HP Recommended

HP officejet Pro 6970 doesn't start printing (offline)

Officejet Pro 6970
Microsoft Windows 7 (64-bit)

Hello

 

My printer is connected with a LAN cable to a router (port 1), and so is my pc (port 2).

I try to print but the printer stays in offline mode.

When I restart both the printer and the router the problem is solved.

It also happens that when I switch the two cables that go to the router (pc & printer), it works - but not always.

 

What should i do to make this go away.

I already ran print & scan doctor 5.2.1.

It came up with "recommended updates - there was a problem detected and is now solved."

I have the latest firmware already installed (MCP2CN1910AR)

 

many thanks for your help in advance

 

3 REPLIES 3
Highlighted
Level 19
Level 19
81,383 81,276 10,144 21,797
Message 2 of 4
77
Flag Post
HP Recommended

HP officejet Pro 6970 doesn't start printing (offline)

@Luwie69 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


   http://support.hp.com/us-en/document/c04249080 (Windows)
   https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
Highlighted
New member
4 3 0 0
Message 3 of 4
69
Flag Post
HP Recommended

HP officejet Pro 6970 doesn't start printing (offline)

Hello Banhien,

 

Thanks for your quick response.

However, i already tried the HP print & scan doctor, it didn't work for me!

It is a network communication problem i believe.

Everytime i startup the pc always the same problem!

 

greets

Luwie

0 Kudos
Highlighted
New member
4 3 0 0
Message 4 of 4
43
Flag Post
HP Recommended

HP officejet Pro 6970 doesn't start printing (offline)

Still no solution, no HP for me again!

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation