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HP officejet pro 6978 only prints with blue ink. New CYM cartridges.

OfficeJet Pro 6978
Microsoft Windows 7 (64-bit)

My Office Pro 6978 has been printing only with blue ink. I thought that it was because the cartridges were low, but I replaced all of them today(except black, which is half full)  and it still prints in blue only. 

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HP officejet pro 6978 only prints with blue ink. New CYM cartridges.

Hello, 

 

The possible cause for the issue you are facing could be clogged nozzles, improper cartridge installation etc.

Below is the link to troubleshooting document that should fix the issue.

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

Regards,
Jabzi

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