01-13-2020 02:16 PM
i reset the printer, deleted the printer and re installed the drivers. it prints email and pdfs but not from a website
01-15-2020 04:51 PM
I have gone through your post and I would like to help
Are you facing this issue only on a particular Website?
If possible please try using a different browser and let me know if you are able to print from a different browser
Meantime ensure your Mac and Printer have the latest updates
Printer Firmware: https://support.hp.com/in-en/document/c02919168
Mac update: https://support.apple.com/en-us/HT2015
Keep me posted 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee