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‎07-02-2016 06:53 PM

HP Recommended
Product: HP Photosmart 5520

When I try and print an email/attachment from my HTC One M9 wirelessly on my HP Photosmart 5520 I get an error message saying that the "Print Spooler has stopped". Then I get a message saying that "This printer isn't available right now".

 

I can print photos from my phone, and any type of document from our computers (both USB connected and wireless).

 

The print queue is empty.

 

What should I try next?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2016 07:00 PM

HP Recommended

Hi,

 

This is something to do with your phone. Your phone use Android 5.0

 

       http://www.gsmarena.com/htc_one_m9-6891.php

 

Please use Google Play to install HP ePrint app to your phone and try again.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎07-02-2016 07:00 PM

HP Recommended

Hi,

 

This is something to do with your phone. Your phone use Android 5.0

 

       http://www.gsmarena.com/htc_one_m9-6891.php

 

Please use Google Play to install HP ePrint app to your phone and try again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-02-2016 07:35 PM

HP Recommended

I was using HP Print Service Plugin, which seems much simpler. Do I need to disable this?

Thanks

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