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‎12-04-2019 02:03 PM

HP Recommended
Product: HP Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

HP photosmart 6520 printer display freezes upon power up.

Upon power up display screen briefly shows home screen then displays error code

B82D65DC and finally "Please turn printeroff, then on".  Have tried wireless config

and hard reset by disconnecting power cable and restarting printer.  Internet search

hold down power button and cancel on display screen.  Not sure cancel "X" is option

on 6520 printer but manual shows it as option on control panel display.  

Problem started when I attempted to configure wireless printing option.

1 REPLY 1

‎12-06-2019 06:25 PM

HP Recommended

@mjelpaso

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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