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gramire1
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Message 1 of 2
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HP photosmart 6520 not printing black

Got this error:

Printer Failure

0xc19a0013

There is a problem with the printer or ink system. Turn the printer off, then on.  If you continue to get this message, contact HP.   

is there a number to call for support?   How to debug?

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HP Support Agent
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HP photosmart 6520 not printing black

@gramire1, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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