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Honor Student
Posts: 2
Member Since: ‎02-10-2013
Message 1 of 6 (970 Views)

HP photosmart c4795 driver not working in windows 7

I got a photosmart c4795 all in one printer, when I tried to download the driver for my window 7 computer, the computer keeps saying cannot find the driver, and the printer cannot print at all.  When I go to my computer, add a new device, the computer cannot find the printer as well, is there anyone can help me, thank you.

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Student
Posts: 1
Member Since: ‎02-11-2013
Message 2 of 6 (947 Views)

Re: HP photosmart c4795 driver not working in windows 7

hey you are not alone!
alot people cannot install there officejet 4500 to win 7...
Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 3 of 6 (915 Views)

Re: HP photosmart c4795 driver not working in windows 7

Hello yurikim11 and kranky

 

How are your printers connected to your computers? Can you use the printer on another computer? Also, could you attach a screenshot of the error? It will help with troubleshooting.

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Honor Student
Posts: 2
Member Since: ‎02-10-2013
Message 4 of 6 (905 Views)

Re: HP photosmart c4795 driver not working in windows 7

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

 

so what can I do right now???

Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 5 of 6 (895 Views)

Re: HP photosmart c4795 driver not working in windows 7

Hello Yurikim11

 

Is the printer connected through a USB cable or on the network? Read through the following article from About.com for some Error Code 28 troubleshooting.

How To Fix Code 28 Errors

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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Honor Student
Posts: 3
Member Since: ‎03-20-2017
Message 6 of 6 (34 Views)

Re: HP photosmart c4795 driver not working in windows 7

I can't install my C4795 printer with my Windows 7 dell computer.  I have a screen shot of the error.

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