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‎05-11-2020 10:44 AM

HP Recommended
Product: HP 3050A All-in-one

My printer seems to be continually feeding paper, but it doesn't always pull it through the rollers and it keeps constantly coming up with the error message of "paper jam."  There is NO paper jam!  There has not been anything sent to the printer, but it seems as if there has been... rollers continue to go and it attempts to pull paper through.  I remove the paper that has partially been pulled through and re-set the error message only to have the printer immediately attempt to pull paper again!  

 

I have unplugged the printer numerous times to re-set it.  I have used canned air and 'dusted' the inside of the printer.  I have followed all of the HP help options for 'paper feed error.'  Nothing is working.  I'm not sure what to do.

 

HELP!

1 REPLY 1

‎05-16-2020 12:53 PM

HP Recommended

@JenK79

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/docum... and https://support.hp.com/in-en/product/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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