HP printer 3830 Functieadres 0x00007FFb5F48A839 beschermingsfout 0xe06d7363 problem

[vdgaag]

I have a problem with my printer preset colour : Functieadres 0x00007FFb5F48A839 beschermingsfout 0xe06d7363. I only want to print black, but I can't install my preset

[Kumar0307]

@vdgaag, Welcome to the HP Support Community!

Which application are you trying to print from?

The changes can be made to print only in black in the print preview section before printing the document/picture.

HP OfficeJet 3830 All-in-One Printer series is capable of printing in single-cartridge mode where you may print only in Black without installing the tri-color ink cartridge in the printer.

If you want to make changes in the software to print only in black, refer to the steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vdgaag]

When I want to open the settings, I get the error message immediately and I cannot choose anything. Function address 0x00007FFD9E9FA839 is causing a protection error. (Except 0xe06d7363)

[vdgaag]

I use network printing. When I use a usb connection, I have no problems with the settings.

[Kumar0307]

@vdgaag

Thank you for the response. Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Restart the network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

On the printer screen, go to Setup > tools > restore factory settings

Tap on the Wireless icon > Settings > Wireless setup wizard > choose your network > connect the printer to the wireless network.

Try printing.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vdgaag]

Thanks for your answer, but the problem is still the same. This problem came after a Windows 10 update

[Kumar0307]

@vdgaag

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If the issue occurred after a windows update, try restoring the PC to a previous date when it was working fine.

Refer to the steps mentioned in this document to know how.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vdgaag]

Everything performed as described. Software and printers and drivers were removed and reinstalled several times. Only scanning worked and printing no longer worked.
I have been busy for 5 hours and I did not succeed. Finally system recovery done, but I now see 2 printers and I CAN'T STILL print in color.
On a second computer I also cannot make the preferred settings for network printing. Also get the error message there

[Kumar0307]

@vdgaag

That's unfortunate. Let us remove those printers in devices and printers, uninstall the driver and add windows built-in drivers that may help.

Refer to this document to know how.

Try printing in color.

Note: You may also select HP Deskjet 990c driver which is a generic driver.

Keep me posted.

[vdgaag]

I made it into a network printer and now I can print colors again