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‎01-19-2020 03:04 PM

HP Recommended
Product: How envy4500
Operating System: Microsoft Windows 10 (64-bit)

I upgraded to M 10, fixed all Norton security alerts, still would not work. Uninstalled printer and reinstalled 

Printer reportsays everything is good to go.,.yet says printing and nothing happened . Spooling cleared as all documents cleared between tries ..no luck.

Unplug and replugged..no luck

2 REPLIES 2

‎01-20-2020 04:08 AM

HP Recommended

Hello,

Please download and run the HP Smart App from https://support.hp.com/in-en/document/c06097800  that should fix the issue.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
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‎01-22-2020 08:07 AM

HP Recommended

Unfortunately  did not work including had been using HP smart..it did install bug the wireless connection would not work despite uninstall/ reinstalls etc. The printer itself will print a report and show connected with the wireless address...i have resorted to using USB from now on.

Thanks all for your efforts.

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