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421noon
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HP printer issues

How envy4500
Microsoft Windows 10 (64-bit)

I upgraded to M 10, fixed all Norton security alerts, still would not work. Uninstalled printer and reinstalled 

Printer reportsays everything is good to go.,.yet says printing and nothing happened . Spooling cleared as all documents cleared between tries ..no luck.

Unplug and replugged..no luck

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HP printer issues

Hello,

Please download and run the HP Smart App from https://support.hp.com/in-en/document/c06097800  that should fix the issue.

Regards,
Jabzi

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Although I am an HP employee, I am speaking for myself and not for HP.
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421noon
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HP printer issues

Unfortunately  did not work including had been using HP smart..it did install bug the wireless connection would not work despite uninstall/ reinstalls etc. The printer itself will print a report and show connected with the wireless address...i have resorted to using USB from now on.

Thanks all for your efforts.

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