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teresatak Student
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HP printer showing offline on one laptop, working on my desktop

HP Envy 5530 series
Microsoft Windows 10 (64-bit)

My HP Envy 5530 series printer prints fine off my desktop (Windows 7) but shows offline on my two laptops, both of them Windows 10. It printed out fine one day on my laptop but the last few days it shows offline and I know it's not because I'm printing from it with my desktop. How can I get it back "online" for my laptop printing jobs?

 

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HP Recommended

HP printer showing offline on one laptop, working on my desktop

@teresatak

Welcome to HP Forums!

Does the printer work fine when connected only to the laptop? 

Are you connecting via the wifi direct or the internet?

 

While you respond to that, perform a clean installation of the drivers using the below steps:

 

Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present. 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

 

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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