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‎12-27-2019 08:56 AM

HP Recommended
Product: HP Envy 4527

Printer HP Envy 4527 product no: J6U61B

80% of black text appears blurred

have tried re-alignment, cartridge cleans, printer reset and software uninstall.

any suggestions to remedy? Many thanks 

2 REPLIES 2

‎12-30-2019 03:51 PM

HP Recommended

@JamieSwell

 

Welcome to the HP Support Community.

 

Does the same happen whole copying too?

 

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/11534751/d..., it could be a possibel hardware or a cartridge issue.

 

You may try a different black cartridge. If issue still persists, I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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‎01-01-2020 06:51 AM

HP Recommended

This post is with reference to the thread you had recently created at HP Support Community.

I would like to know if the resolution I had provided worked for you?

If you have any other queries, feel free to reply to us.

And thank you for being a Valuable Member of our HP Family.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers in my public post.


I am an HP Employee

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