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HP site says HP302 compatible, printer says incompatible

Envy 4523
Microsoft Windows 10 (64-bit)

Hi,

 

I bought some replacement HP302 ink cartridges from an office supply store.  When I installed one, the printer shows an “Incompatible Cartridges” error message.  


However, I checked on the HP website before I bought them, and is says that the product ( X4D37AE ) is compatible with the ENVY 4522.  

What am I missing ?  I tried a printer update, but everything is up to date.  The printer cartridges I had before were HP63

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HP Recommended

HP site says HP302 compatible, printer says incompatible

A few photos...

C558B25D-6517-449F-9D2C-25040C56DDBF.jpeg

EEC06969-2579-46FA-88CA-7C6D697D24ED.jpeg

A7BBE898-5917-44D1-86F5-66A55806A6CA.jpeg

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HP Recommended

HP site says HP302 compatible, printer says incompatible

Ho,

HP 302 cartridges are compatible with a printer used in Europe, not in North America or Canada.

https://support.hp.com/us-en/document/c01766411

 

Are you from Canada as listed? have you purchase the printer in your country or may have moved from another country?


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